Awful service. Went thru drive thru at 730 was only car in line and ended up waiting over 15 minutes for a chicken sandwich and baked potato. Best part they didn't give me a straw or utensils. Workers looked clueless while I was waiting. Never going back.
This seems to be a recent development and seems to be related to understaffing. Last time I was there there were 3 orders waiting inside and two people in line. Took me 15 minutes just to place my order and then another 15 minutes to get my food. The staff was trying their hardest but it seems like they were overwhelmed.
Most fast food is just ok as I get older. This Wendy's is newer and clean but the food never seems to be hot and fresh when served. Today it was very busy with the drive thru wrapped around the building and the line inside was no shorter, obviously mot their fault and must say something about the food. My order came up fairly quickly and when it was OK, as I expected.
Wendie’s has lost me as a customer way back in the day. But I was in a pinch had to grab something to eat around 11pm. I went to the drive through. Was not greeted for a while. After a few min a gentleman asked me what I wanted. I placed my order of chili and cheeseburgers with honey mustard. He asked me to move up to window 2. When I got there I was told that the were out of chili and honey mustard for the night. Not sure how that’s positive when they are open to 1am I believe. Any way that was last time I’m ever going to Wendie’s.
I like this place and it convient to me, but I might have to stop going if the customer experience continues the way it is.
I guess they only care about the drive-thru line because that moved steadily while I waited for 10 minutes in a line inside that never moved a step.
Food is always good and meets Wendy's quality standards. However, the customer service has been subpar and the wait times have greatly increased as of late.
Wendy S is a US Restaurant based in Branchburg, New Jersey. Wendy S is located at 3190 US-22, Branchburg, NJ 08876, USA.
Please contact with Wendy S using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Wendy S opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.