Staffing seems to be an issue at this restaurant. It seems like that there are not enough people working in the kitchen or handling the orders that need to be bagged and/or brought to tables.
Fresh, hot food and personable staff. A better class of fast food, and the black bean burger is awesome!
Went to get food here today. Waited 27 minutes for a burger to go. When the 27 minute mark hit, my burger or at least what should have been my burger was given to someone that was 7 people behind me in line. I left without my food because I had to go back to work.
HIGHLY RECOMMENDED! Great food. Perfectly cooked burgers as well as fresh toppings and different options for personal customization. The smash fries are a must! Tossed in olive oil, garlic and rosemary, a journey your taste buds will never forget. Fairly clean. Walt very busy when I went with my girlfriend. We definitely enjoyed ourselves from the moment we walked in to the moment we finished eating and walked out.
It's OK. Definitely not as good as 5 Guys. Not a place worth running to but if ur in the area it's adequate
It seems like that the flow from start to finish in this restaurant is off. It seems that there is a kink in the works for processing orders quickly and efficiently.
Similarly, the person running the register probably shouldn't be making milkshakes. It's counter productive. It seems that there should another person doing shakes and helping with orders as well.
The burgers and fries are great, but the service needs a lot of work. Tonight we stopped in for a quick dinner. It looked like they forgot to make my husband's burger and left my burger and fries sitting on the counter for about 10 minutes. The party that ordered just ahead of us was done before we got our food. Meanwhile, the staff served the orders of patrons who came in after us. Only when I asked a staff person to check on the status of my order did we get our food, and he didn't even apologize for the error. (And he served me the burger that had been sitting there for 10 minutes.) I won't be eating here again.
I get that lunch time is probably the busiest time of day for this restaurant and today it was slammed. However, here are some suggestions that may make the place run a bit better.
Smashburger is a US Restaurant based in Branchburg, New Jersey. Smashburger is located at 3150 US-22, Branchburg, NJ 08876, USA.
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